Customer Service Representative 2025

San Diego, CA
20.00-21.00
Contract to Perm
Posted: 8/20/2025 5:42:41 PM
Sedona Office: San Diego
 
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME – TELECOMMUTE 
 
Remote but must live in the greater San Diego area to be considered.

Long Term :    Potential  Temp to Hire
Hours:    Monday-Friday       First Shift ~ 8a - 5p –  TBD
       
RESPONSIBILITIES   INCLUDE :
  • Provide a high level of Customer Service via email and phone.
  • Performing r esearch  into issues and providing follow-up and resolution for all inquiries.    
  • Review documents to be processed and ensure all  inbox  issues and email have been handled.       
  • Must meet processing requirements within  deadlines .
  • Provide callers with product knowledge  – provide next step requirements and answer or address any question or need they may have.  
  • Sometimes deal with unhappy or upset callers acting calm and composed, while  de-escalat ing if required.       
  • Provide excellent documentation notating all calls and issues within the appropriate system.      
 
REQUIREMENTS INCLUDE:
  • 1+ year working in a Customer Service Call Center  environment.
  • Bilingual Spanish –  Required .
  • Remote Experience  –   Highly  Preferred .
  • Strong grammar  with strong  communication skills .    
  • Ability to deal with a high attention to detail.    
  • Must have e xperience in one of following:  Knowledge of  vehicle parts  in a  retail  environment  -    vehicle  mechanical repairs or inspections  -  vehicle service contract s or dealing with  auto insurance .
  • Experience using MS Outlook, MS Excel, Zoom, and Slack
  • High school diploma or GED  Required
  • Have or acquire High Speed Cable Internet (Connect via Ethernet, not Wi-Fi) 
PHYSICAL REQUIREMENTS INCLUDE:
  • Sitting 20+ hours a week
  • Walking 1-10 hours a week
  • Standard hearing and visual with ability to read printed material
  • No protective clothing or equipment required
 
COMPENSATION :    $ 20.00-$21.00  DOE
As a Sedona Staffing  contracted  employee you are eligible for the following  benefits :
  • Medical
  • Dental
  • Vision
  • Short-term Disability Insurance
  • Life and AD&D insurance
If qualified and interested, please email resume to  marianne@sedonastaffing.com   or  sarah@sedonastaffing.com  or call our office at 858 268 9844.
Sedona Staffing is a nationally ranked work force management group celebrating 35  years’  of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees.     With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service.  
If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience  for  this opening.    
Sedona is an Equal Opportunity Employer.
Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.
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