Billing & Reconciliation Specialist
Waco, TX
Contract to Perm
Job Title:
Billing & Reconciliation Specialist
Job Location
: Waco, TX
Position Overview:
Crouch Staffing Solutions, Inc. is seeking a detail-oriented and proactive Billing & Reconciliation Specialist to manage premium application, billing reconciliation, and customer service for employer clients and individual policy owners. This role serves as the primary point of contact for employer clients, handling all billing-related inquiries, collections, audits, and payment processing while ensuring seamless coordination with other departments.
Crouch Staffing Solutions, Inc. is seeking a detail-oriented and proactive Billing & Reconciliation Specialist to manage premium application, billing reconciliation, and customer service for employer clients and individual policy owners. This role serves as the primary point of contact for employer clients, handling all billing-related inquiries, collections, audits, and payment processing while ensuring seamless coordination with other departments.
Key Responsibilities:
- Billing & Reconciliation:
- Generate and distribute billing statements to employer clients and third-party administrators (TPAs).
- Accurately process remittances, apply or refund premiums, and ensure compliance with standard turnaround times.
- Customer Service:
- Provide prompt and thorough support to clients and agents via phone and email regarding billing inquiries.
- Research and resolve complex billing issues, including payment histories, audits, collections, and system demonstrations.
- Discrepancy Resolution:
- Proactively communicate with clients about billing changes and variances, ensuring timely resolution and transparency.
- Ledger Maintenance:
- Monitor suspense balances and process weekly reports to clear outstanding ledger debits and credits while ensuring compliance with department policies.
- Collections & Account Management:
- Conduct regular account maintenance, including past-due payment follow-ups and group clean-ups.
- Issue late notices and coordinate outreach efforts to recover outstanding balances.
- Operational & Departmental Support:
- Assist with workload distribution, generate reports, and manage electronic files.
- Collaborate with internal teams for policy transactions and IT system enhancements.
- Participate in special projects to support company objectives.
Qualifications & Skills:
- Experience in banking, finance, or accounting with a strong understanding of debits, credits, and reconciliations.
- Strong written and verbal communication skills for effective client and team interactions.
- Proficiency in Microsoft Excel and general computer applications.
- Excellent attention to detail with strong analytical and problem-solving abilities.
- Ability to multitask, prioritize workloads, and meet deadlines while maintaining accuracy.
- Self-motivated with the ability to work both independently and as part of a collaborative team.
- Thrives in a fast-paced, dynamic environment.
If you are a highly organized professional with a keen eye for financial accuracy and a passion for exceptional client service, we encourage you to apply!
Please apply at www.crouchstaffing.com
