Referral Specialist

Medical
Moline, IL
17.00-19.00
Contract to Perm
Posted: 8/7/2025 2:12:42 PM
Sedona Office: Moline
Referral Specialist
Location:   Moline, IL
Shift:  1 st  shift (Part-time to start)
Job   ID:  49757301
Compensation:  $1 7 . 0 0 -1 9 /h   DOE

Sedona Staffing is seeking  Referral Specialist  for our client in Moline, IL.  As the referral specialist you are responsible for interacting and providing guests with  great service, including responding to questions providing information, and serving as a liaison for our client. 

Responsibilities  include but  are  not limited to:
 
  • Receive, screen and coordinate telephone calls from healthcare providers 
  • Receive incoming correspondence and review/forward to appropriate staff 
  • Daily data entry  of  medical appointments, special instructions, patient information and pre/post procedure instructions 
  • Perform a variety of administrative duties including but not limited to answering phones, faxing and filing of confidential documents and basic internet and email utilization 
  • Verify patient information by interviewing the patient, documenting medications and the purpose of the visit into the practice EMR 
  • Educate patients regarding conditions, procedures, preps and medications per provider orders 
  • Counsels  patients by transmitting provider orders and  answers  questions relating to ordered procedures 
  • Obtains and enters all pertinent paperwork to register patients in a timely manner
  • Maintains updated schedules in the EMR system 
  • Schedule all procedures ordered in an accurate and efficient manner 
  • Answering and/or appropriately routing all calls, voicemails and address telephone encounters daily
  • Maintain excellent customer service skills and a high level of professionalism on all calls 
  • Ability to minimize customer call wait times in an efficient manner according to practice guidelines 
  • Obtain and enter accurate information from either the patient or referring provider office into the practice EMR 
  • Mail all pertinent paperwork to patients daily. Give  directions  to patients on how to obtain required information prior to appointments 
  • Knowledge of basic functions and operations of all areas of the practice to ensure accurate information is provided to the caller 
  • Keep all appointment wait lists, bump lists and referrals at  a current status
  • Maintain consistent and positive communication with all patients and staff regarding provider schedules and other questions 
  • Promptly answer phones with a smile, and communicate with patients in a courteous manner, using recommended verbiage to take messages and make appointments 
  • Be present, engaged and ready to work at all assigned shift times 
  • Make  return  appointment for the patient if needed 
  • Complete checklists as assigned and participate in department huddles to ensure that every single day flows smoothly 
  • Able to communicate relevant information to direct supervisor 
  • Able to adhere to all company policies and procedures 
  • Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient 
  • Provide exceptional customer service by making the patient the #1 priority 
  • Maintain patient confidentiality through HIPAA compliance 

Qualifi cations and Requirements:

  • Minimum of high school diploma
  • Associate Degree  and/or certificate program preferred
  • Minimum of 3 years of related experience
  • Experience in a professional environment with direct patient contact preferred
  • Attention to detail
  • Common sense
  • Dedication
  • Leadership
  • Punctuality
  • Quick thinking
  • Ability to work with a team
  • Reliable transportation
  • Professional Attire
  • B asic Knowledge of Medical Terminology (ICD-10/CPT) 
  • Basic Knowledge of Electronic medical records
  • Basic Knowledge of Microsoft Office and Microsoft Excel 
  • Professionalism and integrity in all aspects of the job and both verbal and written communication skills 
  • Possess exceptional interpersonal and relationship building skills, including conflict resolution skills 
  • Strong organization, planning and analytical skills 
  • Ability to multi-task and remain calm in a rapidly changing environment 
Sedona Staffing Benefits:
As a   Sedona Staffing employee,   you are eligible for the following benefits:
  • Medical Insurance
  • Vision and Dental Insurance
  • Short-term Disability, Life and AD&D Insurance
  • 401K Plans
If you have any additional questions, please give us a call at [309] 743-7000.

Sedona Staffing’s mission:

Our commitment is to create a quality environment where people can become more autonomous, self-reliant, and more competent. In this environment, they can specialize, hone their skills, and discover their distinctiveness.

Sedona is an Equal Opportunity Employer.
Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.