Guest Service Agent
Hotel / Food / Beverage
Amana, IA
Contract
Location: Amana, Ia
Guest Service Agent $15+ Based on experience
Flexible availability, weekends and Holidays required.
Local Background Check required
Guest Service Agent $15+ Based on experience
Flexible availability, weekends and Holidays required.
Local Background Check required
Position Summary
We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hospitality team. This role is responsible for providing exceptional guest service while managing front desk operations, reservations, and guest communications. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and is committed to creating a welcoming experience for every guest.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Respond promptly and professionally to guest inquiries, requests, and concerns
- Manage reservations, cancellations, and modifications accurately using the hotel booking system
- Provide guests with information regarding hotel amenities, local attractions, and available services
- Maintain a clean, organized, and professional front desk and lobby area
- Ensure guest records and account information are accurate and up-to-date
- Collaborate with housekeeping, maintenance, and other departments to meet guest needs and ensure smooth hotel operations
- Handle cash, credit card, and other payment transactions accurately and securely
- Uphold hotel policies, procedures, and service standards to ensure guest satisfaction and safety
- Assist in resolving guest issues professionally and efficiently
- Perform additional duties as assigned by management
Qualifications:
High school diploma or equivalent required; additional hospitality training is a plus
Previous customer service, hospitality, or front desk experience preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to remain calm, professional, and solution-oriented in a fast-paced environment
Basic computer proficiency and experience with reservation or property management systems preferred
Flexible availability, including evenings, weekends, and holidays
Positive attitude with a genuine passion for helping guests
How to apply:
Email resume to cedarrapids@careerpros.com
Sedona Staffing is an equal opportunity employer.
