Leasing Manager

• Reviewing, processing, and preparing all required paperwork for pre-applications, new applications, move-ins, re-certifications, renewals, and move- outs;  securing signatures, orienting new residents to the property, inputting required client information into the appropriate system .  
• Greeting prospective tenants .  
• Qualifying prospective applicant(s) according to property guidelines/tenant selection plan .  
• Ensuring prospects complete application  paperwork and  securing the deposit in accordance with the Organization’s procedures and Fair Housing requirements .  
• Updating availability report and processing applications for approval; following up with application regarding status .  
• Ensuring apartment is ready for  residents  to move-in on the agreed date .
• Demonstrating community and apartment/model and  applies  knowledge to residents’ needs by communicating the features and  benefits;  closing the sale .  
• Following up with prospects that  didn’t  close; referring to sister communities that meet prospect’s needs .  
• Inspecting models and available “market ready”  units, and  communicating related service needs to the appropriate personnel .  
• Building, developing, and maintaining resident relations while enforcing all rules .  
• Listening and  respond  to resident requests, concerns, and  comments;  diffusing stressful situations to avoid escalation of the problem, and reporting to  t he appropriate personnel when necessary .  
• Assisting in monitoring renewals; distributing and following up on renewal notices .  
• Accepting rental payments and  immediate  giving them to the appropriate personnel 
• Maintaining current resident  files  .
• Maintaining confidentiality of all clients/residents .
• Assisting with planning, attending, and participating as host for any resident functions as directed .  
• Monitoring advertising effectiveness; gathering information about market competition in the area, the area, conducting surveys, and shopping competitive communities .  
• Participating in outreach marketing activities on a regular basis to obtain prospective residents .  
• Marketing units when they come available .  
• Assisting in placing any marketing materials .  
• Distributing newsletters, pamphlets, flyers, when requested .
• Answering maintenance service requests made by residents in a timely manner .   
• Answering questions for residents about the community, repairs, rent, rules,  etc.

• Must be  self-motivated , organized, and able to meet deadlines .  
• Ability to manage multiple projects and properties simultaneously .  
• Must possess  problem-solving skills .  
• Ability to work independently or as part of a team .  
• Previous supervisory experience .  
• Tax credit experience strongly preferred .  
• Working knowledge of MS Office Suite .  
• Valid Driver’s License and personal motor vehicle liability  insurance;  must meet the insurability requirements of the Organization’s motor vehicle insurance carrier .  
• Fair Housing Certification required; or the ability to obtain Fair Housing Certification within 2 weeks of hire .  
• At least 2 years of experience in leasing, customer service, sales, and/or marketing; or the equivalent combination of education and experience .

• Medical Insurance
• Vision and Dental Insurance
• Short-term Disability, Life and AD&D Insurance
• 401K Plan