Medical Records Clerk/CSR

1. Outbound Phone Calls:
   • Initiate outbound phone calls to healthcare providers, facilities, and other relevant sources to verify and update medical records.
   • Clearly and effectively communicate with various parties to gather necessary information.
2. Data Entry:
   • Enter accurate and up-to-date information into the electronic medical records system.
   • Ensure the integrity and completeness of data through meticulous attention to detail.
3. Record Verification:
   • Verify the accuracy of medical records by cross-referencing information obtained through phone calls with existing records.
   • Identify and rectify any discrepancies in the data.
4. Confidentiality:
   • Handle sensitive and confidential information in accordance with healthcare privacy regulations and organizational policies.
   • Maintain a high level of discretion and professionalism when dealing with patient records.
5. Documentation:
   • Document all interactions and updates made to medical records in a clear and concise manner.
   • Generate reports as required and assist in maintaining comprehensive documentation.
6. Collaboration:
   • Collaborate with other departments, including medical staff, to ensure accurate and complete medical record information.

1. Education:
   • High school diploma or equivalent. Additional training in medical records management or related fields is a plus.
2. Experience:
   • Previous experience in a medical records or healthcare administrative role preferred.
   • Strong data entry experience with a high level of accuracy.
3. Skills:
   • Exceptional attention to detail and organizational skills.
   • Excellent verbal communication skills for effective outbound phone calls.
   • Ability to handle confidential information with discretion.
   • Proficient in data entry and computer skills, including knowledge of electronic medical records systems.
4. Regulatory Compliance:
   • Familiarity with healthcare privacy laws and regulations, such as HIPAA, is advantageous.

• Meticulous: Possesses a keen eye for detail and a commitment to accuracy.
• Dependable: Demonstrates reliability and consistency in performing tasks.
• Ethical: Upholds the highest standards of confidentiality and ethical conduct.
• Proactive: Takes initiative to identify and address issues promptly.
• Team Player: Works collaboratively with colleagues to achieve common goals.