Claims Specialist

Office Professional
Waco, TX
Contract to Perm
Posted: 9/21/2026 3:26:35 PM
Sedona Office: Waco/Hewitt
 
Crouch Staffing Solutions, Inc. in Hewitt, Texas is hiring for a  Claims Sp ecialist for a Waco area company. All of our services are free for prospective employees.
 
Location:      Waco, TX 76710
Job Title:      Claims Specialist
Job Type:      Full-time
Pay/Salary:      $ 17 .00 per hour 
Hours of Work:      Monday  -    Friday , 8 AM – 5 PM
 
ROLE  SUMMARY :
The Claims Specialist will be responsible in processing  life , disability, and waiver of premium claims  by providing   patient,  empathetic ,   customer  service  to  policy - related personnel  regarding  their  claim . This is handled  via telephone, e-mail,  fax,  or  by sending  letters  through the mail. In addition, perform the various claim functions as listed below. 
DAILY RESPONSIBILITITES:
  • Collecting information through handling incoming calls, ensuring timely and courteous verification. 
  • Inform clients about processes, procedures, and expectations in a clear and helpful manner. 
  • Coordinate the necessary documentation for claims processing, utilizing both internal systems and external resources.
  • Generate letters and update claim systems for newly reported claims. 
  • Address and follow up on outstanding requirements for pending claims, resolving them efficiently. 
  • Investigate and gather essential data from various sources such as beneficiaries, physician records, medical facilities, legal documents, etc., to facilitate effective claims processing.
  • Record detailed notes related to interactions with policy-related personnel.
 
REQUIREMENTS:  Successful performance in this role demands the following qualifications. The criteria listed below illustrate the knowledge, skills, and abilities necessary. Reasonable accommodations may be considered for individuals with disabilities.
  • Effective communication skills, both written and verbal. 
  •   Proficiency in handling multi-line phone systems, with the ability to route and escalate calls as required.
  • Exceptional interpersonal skills, fostering positive relationships. 
  • • Strong organizational and time management capabilities. 
  • • Patient and empathetic demeanor. 
  • • Active listening skills.
  •   • Adaptability and flexibility in dynamic work environments. 
  • • Comfortable working within fast-paced settings.
  •   • Troubleshooting skills, varying from basic to advanced based on role and industry. 
  • • Proficient computer skills, including data entry proficiency. 
  • • Adherence to all applicable laws, regulations, and contractual obligations while conducting company business with ethics and integrity, aligning with the Compliance Program principles.
 
EDUCATION, WORK EXPERIENCE, and TRAINING REQUIREMENTS:
  • High  S chool  D iploma or general education degree (GED)  is required
  • Preference for life claims experience, though not mandatory.
  • Prior experience in call centers and customer service  is strongly preferred
 
PLEASE APPLY AT  www.crouchstaffing.com