Customer Service Rep (Contact Center)

• Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
• Process a variety of requests and profiles changes within the administration system.
• Compose and produce correspondence for existing clients, including responses by email.
• Develop knowledge of company products and policy administration procedures.
• Participate in change management by performing user testing in the policy administration system when needed.                                                                              

• Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
• Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.  
• Effective written and verbal communications using different channels (phone, email, etc.)
• Basic mathematical ability.
• Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
• Must be detail oriented and able to meet deadlines.
• Ability to make sound decisions.
• Ability to maintain confidentiality of files.
• Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.