Customer Service Representative With Retention

Office Professional
San Diego, CA
22.00-23.00
Contract to Perm
Posted: 7/23/2025 5:36:16 PM
Sedona Office: San Diego
 

CUSTOMER SERVICE REPRESENTATIVE
With Retention 
 
Potential Long-Term   
Location:    North County Inland near Rancho Bernardo
Hours: Monday-Friday Daytime Hours TBD
 
RESPONSIBILITIES INCLUDE:
  • Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)
  • Verify customer account information and make any necessary changes to system.
  • Must be able to assess any issues uncovered during the call and route the call to the appropriate group within the company.
  • Customer Service Representative is responsible for attempting to save the customer from cancelling by using customer care tools provided.
  • Properly document every call using systems provided.
  • Meet department call metrics and guidelines provided by Lead/Supervisor 
  • Provide exceptional customer service 
 
REQUIREMENTS INCLUDE:
 
  • 1+  years  customer service experience.
  • High attention to detail and accuracy.
  • Excellent communication skills – In writing and verbal. 
  • Strong organizational skills.
  • Ability to work in a fast-paced work environment.
  • Ability to organize and prioritize work.
 
PHYSICAL REQUIREMENTS:
 
  • Sitting 20+ hours a week
  • Walking 1-10 hours a week
  • Standard hearing and visual with ability to read printed material
  • No protective clothing or equipment required 
 
COMPENSATION :    ~  $ 2 2 .00 Hr.  with Monthly Spiff potential and pay differential for Bilingual Spanish.
 
As a Sedona Staffing contracted employee you are eligible for the following  benefits :
  • Medical
  • Dental
  • Vision
  • Short-term Disability Insurance
  • Life and AD&D insurance
If qualified and interested, please email resume to  marianne@sedonastaffing.com   or  sarah@sedonastaffing.com  or call our office at 858 268 9844.
Sedona Staffing is a nationally ranked work force management group celebrating 35  years’  of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees.     With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service.  
If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.    

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.

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