Front Desk Admin
Dubuque, IA
Contract
FRONT DESK ADMIN
HOURS: 8AM TO 5PM, DURING TAX SEASON SOME LONGER HOURS AND ROTATING SAT MORNINGS
WAGE: $20-$22/HOUR
LOCATION: DUBUQUE, IA
Job Summary
The Front Desk Receptionist is the first point of contact for clients at our tax firm. This role is responsible for providing excellent customer service, managing front desk operations, and supporting tax professionals with administrative tasks during and outside of tax season.
Key Responsibilities
- Greet clients warmly and professionally, in person and by phone
- Schedule, confirm, and manage client appointments
- Answer incoming calls, route messages, and respond to general inquiries
- Collect client documents and ensure proper intake procedures are followed
- Maintain client confidentiality and comply with IRS privacy regulations
- Process payments, issue receipts, and balance daily transactions
- Manage incoming and outgoing mail, including tax documents
- Maintain a clean, organized, and professional reception area
- Assist with data entry, scanning, and filing client records
- Support office staff during peak tax season with administrative tasks
Qualifications & Skills
- High school diploma or equivalent (required)
- Previous receptionist or office experience preferred
- Experience in a tax, accounting, or professional services office is a plus
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Basic computer skills (Microsoft Office, scheduling software)
- Ability to handle sensitive information with discretion
- Professional appearance and demeanor
Please email nikki@careerpros.com
Sedona Staffing Services is an Equal Opportunity Employer