Procedure Scheduler

• Scheduling and rescheduling of all routine and non-routine patient appointments .
• Coordinate scheduling and referrals to other healthcare providers and services .
• Daily confirmation of all on-site clinic and off-site appointments .
• Receive, screen and coordinate telephone calls from healthcare providers .
• Assist with maintaining and  updating  all provider addresses and phone numbers .
• Receive incoming correspondence and review/forward to appropriate staff .
• Daily data entry of medical appointments, special instructions, patient  information,  and pre/post procedure instructions .
• Perform a variety of administrative duties including but not limited to answering phones,  faxing,  and filing of confidential documents and basic internet and email utilization .
• Verify patient information by interviewing the patient, documenting medications and the purpose of the visit into the practice EMR .
• Educates patients regarding conditions, procedures,  preps  and medications per provider orders .
• Counsel  patients by transmitting provider orders and  answering  questions relating to ordered procedures .
• Obtains and enters all pertinent paperwork to register patients in a timely manner .
• Maintains updated schedules in the EMR system .
• Schedule all procedures ordered in an accurate and efficient manner .
• Explains prior preparatory requirements in person and provides patient with a packet containing pertinent information specific to that procedure .
• Answering and/or appropriately routing all calls,  voicemails,  and addresses telephone encounters daily .
• Maintain excellent customer service skills and a high level of professionalism on all calls .
• Ability to minimize customer call wait times in an efficient manner according to practice guidelines .
• Maintain patient confidentiality through HIPAA compliance .

• Minimum of high school diploma or equivalent required .
• Associate  degree  and/or certificate program preferred .
• Minimum of 2 years of related experience .
• Experience in a professional environment with direct patient contact preferred .
• Strong at tention to detail .
• Ability to work independently and with a team .
• Basic Knowledge of Medical Terminology (ICD-10/CPT) .
• Basic Knowledge of Electronic medical records .  
• Basic Knowledge of Microsoft Office and Microsoft Excel .
• Possess exceptional interpersonal and relationship building skills, including conflict resolution skills .
• Ability to multi-task and remain calm in a rapidly changing environment .

• Medical Insurance
• Vision and Dental Insurance
• Short-term Disability, Life and AD&D Insurance
• 401K Plan