Procedure Scheduler

• Scheduling and rescheduling of all routine and non-routine patient appointments.
• Coordinate scheduling and referrals to other healthcare providers and services.
• Daily confirmation of all on-site clinic and off-site appointments.
• Receive, screen and coordinate telephone calls from healthcare providers.
• Assist with maintaining and updating all provider addresses and phone numbers.
• Receive incoming correspondence and review/forward to appropriate staff.
• Daily data entry of medical appointments, special instructions, patient information, and pre/post procedure instructions.
• Perform a variety of administrative duties including but not limited to answering phones, faxing, and filing of confidential documents and basic internet and email utilization.
• Verify patient information by interviewing the patient, documenting medications and the purpose of the visit into the practice EMR.
• Educates patients regarding conditions, procedures, preps and medications per provider orders.
• Counsel patients by transmitting provider orders and answering questions relating to ordered procedures.
• Obtains and enters all pertinent paperwork to register patients in a timely manner.
• Maintains updated schedules in the EMR system.
• Schedule all procedures ordered in an accurate and efficient manner.
• Explains prior preparatory requirements in person and provides patient with a packet containing pertinent information specific to that procedure.
• Answering and/or appropriately routing all calls, voicemails, and addresses telephone encounters daily.
• Maintain excellent customer service skills and a high level of professionalism on all calls.
• Ability to minimize customer call wait times in an efficient manner according to practice guidelines.
• Maintain patient confidentiality through HIPAA compliance.

• Minimum of high school diploma or equivalent required.
• Associate degree and/or certificate program preferred.
• Minimum of 2 years of related experience.
• Experience in a professional environment with direct patient contact preferred.
• Strong attention to detail.
• Ability to work independently and with a team.
• Basic Knowledge of Medical Terminology (ICD-10/CPT).
• Basic Knowledge of Electronic medical records. 
• Basic Knowledge of Microsoft Office and Microsoft Excel.
• Possess exceptional interpersonal and relationship building skills, including conflict resolution skills.
• Ability to multi-task and remain calm in a rapidly changing environment.

• Medical Insurance
• Vision and Dental Insurance
• Short-term Disability, Life and AD&D Insurance
• 401K Plan