Order Entry / Customer Service Representative

Dubuque, IA
Permanent
Posted: 7/29/2026 9:09:11 PM
Sedona Office: Dubuque
Remote Customer Service Representative / Order Entry Specialist
Location: Remote  (On Site training and occasional meetings in Dubuque, IA)
Schedule: Monday–Friday | 8:00 AM – 4:30 PM CST
 
We are seeking a Remote  Customer Service Representative / Order Entry Specialist to join a local Dubuque manufacturer. This position is ideal for someone who enjoys working with customers, accurately processing orders, and supporting daily business operations in a fast-paced environment. The right fit candidate will come with previous customer support and preferably AS400 experience.

Key Responsibilities
  • Accurately enter and process customer orders.
  • Review orders for completeness and accuracy.
  • Respond to customer inquiries via email regarding:
    • Order status
    • Product pricing
    • Shipping rates
    • Delivery information
    • Warranty questions
  • Provide friendly, professional customer support by email and phone after training.
  • Maintain accurate customer records and documentation.
  • Work collaboratively with internal departments to ensure timely order fulfillment.
 
Qualifications
  • Previous customer service, administrative, data entry, inside sales support, or order processing experience preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Outlook, Excel, and Word.
  • Mechanical aptitude is a plus but not required.
  • Experience with AS400 or other ERP systems is a plus.
  • Reliable, professional, and self-motivated while working remotely.
 
Apply Today!
If you enjoy helping customers, have strong computer and communication skills, and are looking for a dependable remote opportunity, we'd love to hear from you. Apply today!
Please send a copy of your professional resume to:


Or text: 563-663-9119
 
 
Keywords: Customer Service Representative, Customer Support Representative, Order Entry Specialist, Data Entry, Administrative Assistant, Customer Support, Order Processing, Remote Customer Service, Office Support, ERP, AS400, Microsoft Office.