Call Center-Inbound - GENERAL CLERICAL

Killeen, TX
Contract
Posted: 11/11/2025 9:36:57 PM
Sedona Office: Killeen
Crouch Staffing Solutions, Inc. is recruiting for a non-remote Call Center CSR for a local Killeen business. 
 
Location:                      Killeen, TX 76504
Category/Industry:     Clerical
Job Title:                      Call Center CSR
Job Type :                            Full-time
Pay/Salary:                        $15.00 per hour.  
Hours of Work:              8:00am to 5:00pm Monday -Friday.  
 
Job Description/Responsibilities/Essential Functions :

Customer Service Representative needed to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints.   Duties will include: 

  • Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Perform verification checks to ensure that appropriate changes were made to resolve customers' problems.
  •  Keep records of customer interactions and/or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Must pass criminal background check and drug screening.  

Preferred Qualifications:
  • High School Diploma or GED required.  
  •   A minimum of 6 months of experience is preferred. 
  •  Prefer a candidate with strong customer service and phone etiquette skills.  Strong Data Entry and basic computer skills are needed.