CSC Rep Processing
Rock Island, IL
20.00-20.00
Contract
Customer Support Center
Processing Representative
Salary: $
20
/hr
Shift: 1
st
Shift
Monday-Friday
Location:
Rock Island
, Illinois
The Customer Support Center Processing Representative (CSC Rep Processing) provides customer service primarily through written correspondence and occasionally by telephone, assisting members with product-related requests by analyzing inquiries and determining and processing resolutions within prescribed timeframes.
Responsibilities:
- Maintains an in-depth knowledge of all company products, bylaws, member benefits, policies, procedures, and conservation techniques.
- Analyzes member inquiries; determines steps for resolution; and accurately processes within required timeframes. Research member files; follows regulatory guidelines; follows current policies and procedures; accurately interprets certificate and contract requirements; and verifies that information quoted to member is correct.
- Responsible for walk-in, internet, mail, and e-mail member services.
- Maintains knowledge to perform receptionist duties as needed.
- Analyzes certificate provisions to determine methods of effecting desired changes such as change of beneficiary, type of insurance, and change in method of payment.
- Supports all positions in the Customer Support Center when necessary.
- Other duties as assigned.
Job Requirements:
- Associate degree or equivalent from two-year college or technical school.
- 3+ years of related experience and/or training, or equivalent combination of education and experience.
- Possesses the ability to manage difficult or emotional customer situations in a professional manner by identifying and resolving problems and responding to requests for service and assistance .
- Direct experience using the internet and the Microsoft suite of products including Word, Excel, and Outlook.
- Working knowledge of LifePRO, Image Now, Accurint, Ben Tracking, Stellent, and CASY is helpful.
- All job offers are contingent upon successful completion of a background check.
Sedona Staffing Benefits:
As a
Sedona Staffing employee,
you are eligible for the following benefits:
- Medical Insurance
- Vision and Dental Insurance
- Short-term Disability, Life and AD&D Insurance
- 401K Plan
If you have any additional questions, please give us a call at [309] 743-7000.
Sedona Staffing’s mission:
Our commitment is to create a quality environment where people can become more autonomous, self-reliant, and more competent. In this environment, they can specialize, hone their skills, and discover their distinctiveness.
Sedona is an Equal Opportunity Employer.
Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.
