Bilingual Call Center Rep-Portuguese
Office Professional
Temple, TX
Contract
Crouch Staffing Solutions, Inc. is seeking a Bilingual Call Center Representative (fluent in Portuguese) for a Temple Texas based company.
Job Title:
Bilingual (Portuguese) Call Center Representative
Job Status:
Full-time
Job Location:
Temple, TX 76501
(Hybrid Remote)
Pay Rate:
$14.75 per hour plus bonus
Work Hours:
M-F 8:30am – 5:00 pm.
Summary:
Interface via telephone, email, and/or chat with external customers on technical support-related issues. Works on various technical and customer service-related correspondence to ensure customer issues are resolved on time.
Responsibilities:
· Interact with
customers via telephone, email, and/or chat
to provide and process
technical
information in response to inquiries and concerns about products and services.
· Engage with
internal Level I Support staff and other company
departments to provide and process information in response to their inquiries and concerns.
· Answer and follow up on all inbound technical support inquiries (Calls, Webchats, SMS, WhatsApp, emails, etc.) regarding customers'
technical
issues.
· Document all inbound and outbound customer interactions.
· Create and submit orders and repairs, “including web request repairs,” to address service issues and warranty-related replacements as needed.
·
M
anage tasks to complete the closure
of customer inquir
i
es
.
· Prepares technical writing to support the work instructions and manuals.
· Perform Warranty Validations and arrange shipments.
· Participate in all the training
and testing
programs required by the company.
· Other duties as assigned by management.
Qualifications:
· Exceptional written and verbal communication skills.
· Strong active listening skills
,
attention to detail
, and time management skills are required.
· Ability to understand customers' emotions, demonstrate empathy, and handle sensitive situations with professionalism.
· Self-motivated
with strong organizational skills
to handle multiple tasks simultaneously.
· Minimum of 6 Months of technical support experience – preferably phone/chat/email experience.
· Minimum of 6 months in customer service or support role – preferably phone/chat/email experience.
· Computer troubleshooting/diagnostic experience.
· Strong computer skills and experience in all current Microsoft OS and MS Office.
·
Ability to maintain excellent attendance.
· Working remotely requires a 100% wired Ethernet connection for consistent and quality connectivity.
Costs for
internet services and internet-provided equipment maintained at a residence
are paid at the employee’s expense
.
Education/Experience:
· High school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or associate degrees are a plus.
Location and Schedule Requirements:
· Preference will be given to candidates within commuting distance of our Temple, TX location. Highly qualified remote candidates are welcome to apply.
· Local candidates
will perform
work
tasks remotely and at the office
. Some evening meetings may be required to accommodate various resource time zones.
Office and remote workdays are subject to change at any time.
PHYSICAL DEMANDS
:
While performing the duties of this job, the employee is regularly required to sit. The employee is
frequently required to use their hands for keyboarding and telephone operations. The employee is occasionally required to walk, stand, and reach with arms. The employee must regularly lift or move 10
pounds. Specific vision abilities are required, including close vision and the ability to adjust focus.