Campground Front Desk

CAMPGROUND FRONT DESK

Job Summary:

The Campground Front Desk is responsible for managing the day-to-day operations of the campground front desk. This includes welcoming guests, processing reservations, providing information, checking in and out visitors, and handling customer inquiries and concerns. The receptionist will also assist in maintaining campground records and ensure that the facilities are well-kept and organized.

Key Responsibilities:

• Guest Services: Greet guests upon arrival and provide them with campground information, rules, and amenities.
• Reservations: Process reservations via phone, email, or online platforms. Ensure that guest check-ins are smooth and accurate.
• Check-ins/Check-outs: Handle guest check-ins and check-outs efficiently, ensuring that all necessary documentation is completed.
• Customer Support: Address guest questions or concerns regarding the campground, activities, or local attractions. Provide assistance to enhance their overall experience.
• Payments & Transactions: Process payments for campsite reservations, rental equipment, and other campground services. Maintain accurate cash registers and point-of-sale systems.
• Record Keeping: Maintain accurate guest records and daily transaction logs. Ensure that check-in/check-out information is entered into the reservation system.
• Facility Coordination: Monitor campground facilities to ensure cleanliness and availability. Report any maintenance or safety issues to appropriate staff members.
• Communication: Coordinate with maintenance staff, management, and housekeeping to ensure guest satisfaction.
• Safety and Regulations: Ensure compliance with campground rules, regulations, and safety standards.
• Promotions & Sales: Promote on-site services, such as rentals, tours, and activities, and sell merchandise if applicable.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience (preferably in the hospitality or tourism industry).
• Proficient in computer systems, including reservation software and Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate a point-of-sale system.
• Organized and detail-oriented, with the ability to multitask in a fast-paced environment.
• Friendly, professional, and customer-focused attitude.
• Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to sit or stand for long periods.
• Occasionally lift up to 25 lbs. (e.g., paperwork, supplies).