Help Desk Agent

Office Professional
Moline, IL
23.00
Contract
Posted: 5/12/2026 9:21:19 PM
Sedona Office: Moline
Technical Help Desk Agent
Shift:   M-F /-7-5pm
Job Location:     Moline IL
Compensation:   $ 20-23 /hour
 
 
Responsibilities:
 
  • Manage Technical Help Desk cases from intake through resolution, ensuring accurate reporting, and adherence to company service level agreements . 
  • Perform electronic programming and configuration of industry-related circuit boards and systems .
  • Commissioning and provisioning emergency communication devices for  client  and non- client  equipment .
  • Utilize  critical thinking skills  and communicate with front line operatives to  troubleshoot and assess digital product failures,  identify  root  cause,  and offer  workable solutions  and/or escalation .  
 
 
 
Requirements:  
 
  • Experience in a  high-volume  help desk   or support environment .
  • Associate degree (completed or in progress)  in  Information Technology, or a related field .
  • Hands-on  experience troubleshooting digital products,  electronics,  or circuitry .
  • Strong verbal  and written  communication skills with a clear, professional approach .
  • Proficien cy in  Windows -based systems  and Microsoft  Office applications .
  • Solid problem-solving and analytical skills .
  • Ability to read and interpret technical documentation .
  • Familiarity with mobile devices  is beneficial.  
  • Native or fluent  English  required, French language abilities useful .
  • Strong customer service mindset.
  • Ability to learn and perform technical troubleshooting.
  • Critical thinking, multitasking, and  must have computer skills.
  • A ll job offers are contingent upon   successful   completion of   Criminal Background Check  & Drug Screen.
 
Sedona Staffing Benefits:
As a   Sedona Staffing employee,   you are eligible for the following benefits:
  • Medical Insurance
  • Vision and Dental Insurance
  • Short-term Disability, Life and AD&D Insurance
  • 401K Plan
If you have any additional questions, please give us a call at [309] 743-7000.
Sedona Staffing’s mission:
Our commitment is to create a quality environment where people can become more autonomous, self-reliant, and more competent. In this environment, they can specialize, hone their skills, and discover their distinctiveness.
Sedona is an Equal Opportunity Employer.
Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.