Sales Orders-Phone Support

SALES ORDERS-PHONE SUPPORT

WAGE: $16-$17/HOUR

LOCATION: DUBUQUE AREA

ASSIGNMENT: TEMPORARY

 

Job Summary:

We are seeking a friendly, patient, and detail-oriented Phone Support Representative to join our e-commerce customer service team. You will be the first point of contact for our customers, handling inbound phone calls, resolving product or order-related issues, and providing an outstanding shopping experience.

Key Responsibilities:

• Answer inbound customer calls in a professional and timely manner.
• Assist customers with order placement, order status, returns, refunds, and general product inquiries.
• Troubleshoot and resolve issues related to orders, billing, deliveries, and product concerns.
• Maintain accurate records of customer interactions using CRM and order management systems.
• Follow up with customers when necessary to ensure issue resolution and satisfaction.
• Communicate with other departments (e.g., shipping, fulfillment, inventory) to resolve issues.
• Stay up-to-date with product knowledge, promotions, and company policies.
• Escalate complex issues to the appropriate teams when necessary.

Requirements:

• High school diploma or equivalent (college degree preferred).
• 1+ year of experience in a customer service or call center role (preferably in e-commerce).
• Excellent verbal communication and listening skills.
• Ability to remain calm and empathetic in high-stress situations.
• Strong problem-solving skills and attention to detail.
• Proficiency with basic computer systems, CRM software, and phone systems.
• Flexibility to work weekends, holidays, or evening shifts as needed.

Please email resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer