Customer Service Rep (Contact Center)
Office Professional
Waco, TX
Contract to Perm
Crouch Staffing Solutions, Inc is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX!
This position is an onsite position.
Work Hours: Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours)
Major Responsibilities:
- Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
- Process a variety of requests and profile changes within the administration system.
- Compose and produce correspondence for existing clients, including responses by email.
- Develop knowledge of company products and policy administration procedures.
- Participate in change management by performing user testing in the policy administration system when needed.
Qua
lifications:
- Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
- Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
- Effective written and verbal communications using different channels (phone, email, etc.)
- Basic mathematical ability.
- Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
- Must be detail-oriented and able to meet deadlines.
- Ability to make sound decisions.
- Ability to maintain confidentiality of files.
- Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.
Please apply at www.crouchstaffing.com
