Bilingual (Spanish) Customer Service Rep

• Interact with customers via phone, email, and mail to provide information in response to service inquiries and to handle and resolve complaints.
• Data Entry of customer information into electronic and paper customer records, track customer requests to verify closure of customer inquiries.
• Handles roughly 65-120 calls a day.
• Check to ensure appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• High School Diploma or GED required.
• A minimum of one year of general office or call center-related experience is required.
• Prefer a candidate with strong customer service and phone etiquette skills
• Must be friendly and personable
• Must be able to handle difficult situations with compassion and control
• Strong Data Entry and basic computer skills are needed
• Bilingual-Spanish Skills are required.