Customer Service Representative

Office Professional
Maquoketa, IA
Contract
Posted: 5/9/2025 7:22:13 PM
Sedona Office: Maquoketa
Job Title:   Customer Service Representative
Shift: 7 AM – 4 PM   Monday – Thursday   (7-11 AM Friday)
Job Location:   Maquoketa, Iowa
Compensation:     $15.00 - $16.00 depending on experience
90 day $1500 hire on bonus,  180 day $1500 hire on bonus
                         
Job Summary for Customer Service Rep : 
 
You will monitor customer requests and enter sales orders into MRP system. 
Responsibilities for Customer Service Health Insurance Assistant: 
 
  1. Build customer relationships
  2. Suggest and implement improvements in the sales administration process
  3. Report on sales metrics and suggest improvements
  4. Use customer feedback to generate ideas about new features
  5. Liaise with marketing and product development departments to ensure brand consistency
 
Requirements for Customer Service Health Insurance Assistant:
 
  1. High School Diploma or equivalent
  2. Proven experience in customer service/ worked in an office setting
  3. Excellent verbal and written communication skills
  4. Empathy, patience, and the ability to handle difficult customer interactions
  5. Must pass a criminal background check
 
Hiring Company Benefits: 

 
  1. Life Insurance, short term disability, AD&D
  2. Health Insurance
  3. Matching Retirement plan
  4. Vision and Dental Insurance
  5. Paid Holidays
  6. Bereavement Pay
  7. Annual bonus program
  8. Company parties & clothes 

  
Sedona Staffing Benefits:

 
As a Sedona Staffing employee you are eligible for the following benefits: 

 
  1. Medical Insurance
  2. Vision and Dental Insurance
  3. Short-term Disability, Life and AD&D Insurance
  4. 401K Plan 

 
If you have any additional questions please call Terri, April, Lori at [563-652-5699].
Sedona Staffing’s mission:
Our commitment is to create a quality environment where people can become more autonomous, self-reliant, and more competent. In this environment, they can specialize, hone their skills, and discover their distinctiveness.
Sedona is an Equal Opportunity Employer.
 
Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.